Ordering	Shipping & Returns
Payment Options	Shipping Methods
Changing or Canceling an Order	How do I track my order?
Where is my order?	International shipping outside the USA
Sales Tax	How do I make a return?
100% Satisfaction Guarantee
Safe Shopping Guarantee	I Still Have Questions...

Payment Options

Credit Cards Accepted:

              

Paying with a Credit Card:

During checkout you can safely enter your card information into our secure server. This sensitive information is encrypted and we do not store your card number for an added layer of security.

Debit/ATM/Check Cards Accepted:

Any debit/ATM/check card associated with one of the four major credit card types listed above.

Paying with a Debit/ATM/Check Card:

Enter the card information as if you were using a regular Credit Card.

Authorizing your Card:

When you place an order with us we contact your credit card's issuing bank to authorize the transaction. The authorization process simply verifies your card has not been reported lost or stolen and has sufficient credit to cover the purchase price.

Please note: We never charge your credit card until your order ships.

Coupons, Discounts, and Promotional Certificates:

From time to time we issue coupon codes and promotional certificates that can be redeemed during the checkout process. For more information, see How do I use a coupon discount or promotional code?

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Changing or Canceling an Order

Canceling an order:

If you need to cancel your order please call us toll-free 1-866-459-7990 or for customers outside the USA call 1-303-459-7990. You may also use our contact form but due to the volume of messages received it is best to call-in order cancellations to make sure they are canceled before entering the production process.

Please note: Once your order enters the production process it cannot be canceled by you or our customer service department. You will need to return the item(s) for a refund.

Changing an order:

If you have already completed an order and want to add or remove item(s) from the order, change shipping methods, or change the billing or shipping information you will need to cancel the initial order and place a new order. No changes can be made to existing orders. To cancel your order please call us toll-free 1-866-459-7990 or for customers outside the USA call 1-303-459-7990.

You may also use our contact form but due to the volume of messages received it is best to call-in order cancellations to make sure they are canceled before entering the production process. After your order has been canceled by our customer service department you can place a new order on-line with the changes.

Please note: Once your order enters the production process it cannot be canceled by you or our customer service department. You will need to return the item(s) for a refund.

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Order Status

The fastest way to check the status of your order is to log-in to your account. On your account homepage your most recent orders are displayed and you can click on any order to see the status. Each order goes through the following stages and is updated to your account in real-time:

• Awaiting Production
• In Production
• Production Complete
• Shipped - tracking number issued

When your order is shipped you will receive an e-mail with your tracking number and this information will be saved into your account so you can log in and track your package as it travels from our production facility to the delivery address.

For more information on tracking your order after it has left our production facility, see How can I track my order?

Please note: International shipments cannot be tracked once they leave our production facility. Orders shipped via the US Postal Service have limited "delivery confirmation" tracking that will let you know the date and time the package was delivered. Orders shipped via UPS have full tracking capabilities.

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Sales Tax

Printfection.com is headquartered in Denver, Colorado and only charges the the sales tax required by law to orders shipped within the state of Colorado. Orders shipped outside Colorado are not charged any sales tax. International shipments may be subject to various import duties and taxes which are levied once the package reaches your country.

For more information see Customs.

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100% Satisfaction Guaranteed

Are you worried about ordering from us? Not sure if it will fit? Not sure what the product will look like in-person?

We proudly offer our customers a 30 day money back guarantee on all of our items. Order from the comfort of your home with just a few clicks and you'll have plenty of time to verify sizing and make sure the items meet your expectations. If for any reason you need to return or exchange an item simply contact us. Your complete satisfaction is our first priority.

Ordering in bulk? Bulk orders of 12+ of any one item receive a substantial quantity discount and therefore may be returned only if they differ materially from what you created on the website or if the product is otherwise flawed.

If you are planning on ordering in bulk please order one product first to verify sizing, color accuracy, etc.

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Safe Shopping Guarantee

The security of your personal information is extremely important to us. All sensitive data is encrypted using SSL technology. Our SSL (Secure Sockets Layer) encryption software is the industry standard and the best software available for secure e-commerce transactions. It encodes and "scrambles" all of your personal information including card number, name, and address so that it cannot be read as the information travels over the Internet.

Only Printfection.com can then decrypt the information once it reaches our secure servers. Immediately after we receive authorization from the credit card issuing bank we delete your card number and expiration date from our servers as an added measure of security.

Furthermore, you are protected by the Fair Credit Billing Act, which limits your responsibility for fraudulent charges to $50. If you have any further questions about the safety of your personal information, please contact us.

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Shipping Methods, Rates & Delivery Estimates

Printfection.com ships to the USA and internationally to 56 countries, APO/FPO Military Addresses, and US Territories.

How much do you charge for shipping?

Simply view your shopping cart to see the lowest-cost shipping rate for your order. Shipping charges are based on the total weight of the items in your shopping cart.

How do I upgrade to Two-day or One-day express shipping?

During the last step of the checkout process you can choose from all available shipping speeds including our Two-day and One-day express delivery options.

How long does it take to process my order?

In your shopping cart & during checkout you can see specific product availability times and an estimate of how long it will take for your order to be manufactured. Orders shipped Two-day or One-day will be processed before all other orders but still require the processing time displayed in your shopping cart plus applicable time in transit. If you're in a hurry, select "Rush my order" during the last step of checkout (if available).

How do I calculate the total delivery time?

Simply add processing time and transit time together. For example: an order shipped Two-day for a single T-shirt might take 3 days to process plus 2 days in transit for a total time of 5 business days to arrive from the time the order was placed.

Shipping methods for US customers:

Shipping Method	Time in Transit
Super Saver Shipping	5-6 Business Days (from shipping date)
Standard Shipping*	1-5 Business Days (from shipping date)
Two-day Shipping*	2 Business Days (from shipping date)
One-day Shipping*	1 Business Day (from shipping date)

* Not available to P.O. boxes, APO/FPO addresses, or US Territories.

Please note - Some orders may not be eligible for all shipping methods. Eligible shipping methods for your specific order will be displayed during order checkout.

Shipping methods for International customers outside the USA:

Shipping Method	Time in Transit
International Airmail	8-10 Business Days

 

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Tracking your Order

After your order has been shipped a tracking number will be sent to the e-mail address associated with your account. You may click the link in the e-mail message or log-in to your account to track your order as it travels from our production facility to the delivery address.

Tracking information may not be available until one business day after your package has shipped.

For more information on checking the status of orders that have not yet shipped, see order status.

Please note: International shipments cannot be tracked once they leave our production facility. Orders shipped via Super Saver Shipping have limited "delivery confirmation" tracking that will let you know the date and time the package was delivered. Orders shipped via Standard, Two-day, or One-day have full tracking capabilities.

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International Shipping

Printfection.com ships to the USA and internationally to 56 countries, APO/FPO Military Addresses, and US Territories. International orders are shipped via US Postal Service Airmail.

You may be subject to import taxes, surcharges, and duties which are levied once a shipment reaches your country.

Learn more about customs procedures.

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How do I make a return?

Returns are easy! All products carry a 30 day money-back guarantee. If you are unsatisfied with your purchase we can refund your purchase back to your credit card, or we can exchange the item(s) for a replacement. The choice is yours.

Please contact our customer service department to get started with your refund or exchange.

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I still have questions

If I haven't answered your question, please use the form below. I will e-mail you the answer and post both the question and answer on this page.